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Assistant Manager of Loan Servicing

2 months ago

Marlborough, Massachusetts, United States Main Street Bank Full time
Position Overview:

The Assistant Manager of Loan Servicing plays a pivotal role in overseeing the daily operations of the Loan Servicing Department. Reporting directly to the Vice President of Loan Servicing, this position is essential for maintaining a seamless workflow and ensuring high standards of service delivery.

Key Responsibilities:
  • Lead and support the team in executing daily tasks related to loan servicing, ensuring accuracy and compliance with regulatory standards.
  • Manage the flow of work and assist in resolving complex issues faced by team members and customers.
  • Monitor departmental activities to guarantee the completion of essential functions, including loan maintenance and quality control.
  • Stay updated on relevant regulations and ensure that all policies and procedures are adhered to within the department.
  • Facilitate training and development opportunities for team members to enhance their skills and knowledge.
Qualifications:

A Bachelor’s degree in Business Administration or a related field, coupled with a minimum of five years of progressive experience in loan servicing, including supervisory responsibilities. A thorough understanding of federal and state regulations governing loan servicing is essential.

Skills Required:
  • Exceptional leadership and communication skills, with the ability to foster a collaborative team environment.
  • Strong analytical skills to identify and resolve issues effectively.
  • Proficiency in Microsoft Office Suite and familiarity with loan servicing software.
Work Environment:

This role may offer a hybrid work arrangement, allowing for a combination of remote and on-site work, contingent upon business needs. A dedicated workspace that minimizes distractions is required for remote work.

Commitment to Excellence:

The Assistant Manager of Loan Servicing is expected to uphold the core values of Main Street Bank, ensuring a commitment to service excellence and compliance with all operational standards.