AI Solutions Deployment Manager

3 days ago


Palo Alto, California, United States Aisera Inc. Full time
About the Role

Aisera Inc. is seeking a highly skilled AI Solutions Deployment Manager to join our team. As a key member of our Customer Operations team, you will be responsible for driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments.

Key Responsibilities:

  • Manage and oversee the quality of implementations, ensuring seamless integration with customer systems.
  • Design and implement Robotic Process Automations (RPA) to streamline customer workflows.
  • Run health checks and troubleshoot technical issues to ensure optimal performance.
  • Develop and enforce best practices for customer implementations to maximize the value of our AI solutions.
  • Lead a team of Service Engineers in performing onboarding and implementation tasks.

Requirements:

  • 8+ years of software implementation experience with a focus on customer-facing solutions.
  • 7-9 years of consulting experience with expertise in process management and technical project delivery.
  • Knowledge of SSO, REST APIs, AWS, and software integrations.
  • Strong problem-solving skills and a passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced startup environment and adapt to changing priorities.
  • Bachelor's or higher degree in a technical field, such as data science, computer science, or engineering.

About Aisera Inc.

Aisera Inc. is a leading provider of AI Copilot solutions, leveraging industry-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. We are committed to equal employment opportunities and value diversity in our workplace.



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