Clinical Support Specialist
7 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at UCLA Health. As a key member of our healthcare team, you will provide exceptional support to our physicians and patients, ensuring seamless communication and coordination of care.
Key Responsibilities- Communication Liaison: Serve as a liaison between patients, physicians, and other healthcare professionals to facilitate effective communication and resolve issues.
- Access and Referral Support: Assist patients in accessing services within the health system, including referrals to specialists and other resources.
- Facilitation and Coordination: Facilitate communication with referring physicians, ensure timely and accurate information exchange, and coordinate patient care.
- Resource Navigation: Provide patients with information and resources to navigate the healthcare system, including access to community clinics and other support services.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Interpersonal Skills: Demonstrate strong interpersonal skills, with the ability to build and maintain productive relationships with patients, physicians, and other healthcare professionals.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to creatively integrate competing demands and priorities.
- Knowledge and Skills: Possess knowledge of healthcare policies, procedures, and systems, as well as proficiency in computer systems and software applications.
- Specialty Knowledge: Possess knowledge of specific specialty practices and workflows, as well as working knowledge of patient-related policies and procedures.
- System Knowledge: Possess a thorough understanding of the University system and its services and programs, as well as knowledge of hospital computer systems and personal computer systems.
- Authorization and Managed Care: Possess knowledge of authorization processes and managed care programs.
We welcome all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
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