Customer Service Representative

7 days ago


Edmond, Oklahoma, United States IDEX Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Commercial Operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide product and application knowledge to customers via phone, email, and in-person interactions
  • Process orders, including order entry, amendments, status notifications, and expediting
  • Work cross-functionally with Application Engineering, Outside Sales, and Manufacturing Operations to serve customers
  • Take ownership of customer issues, document complaints, and follow problems through to resolution
  • Participate in special projects, including new product development support, as assigned
Requirements
  • High School Diploma or GED required
  • 2-year Associates degree (or equivalent work experience) preferred
  • 2+ years experience in a manufacturing or technical customer support environment
  • Customer-focused with excellent interpersonal and communication skills
  • Action-oriented and self-motivated
  • Problem solver with a drive for results
  • Computer literate/proficient with Microsoft Office Suite experience strongly preferred
  • Technical background including troubleshooting skills
What We Offer

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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