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Customer Service Representative

2 months ago

Edmond, Oklahoma, United States Tronox Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Tronox. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Order Management: Process customer orders, manage inventory, and ensure accurate order fulfillment.
  • Account Management: Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions to meet their requirements.
  • Problem-Solving: Troubleshoot issues, identify root causes, and implement solutions to prevent future occurrences.
  • Communication: Effectively communicate with customers, sales teams, and internal stakeholders to ensure seamless order fulfillment and customer satisfaction.
Requirements
  • Education: Business-related degree or equivalent experience.
  • Experience: 1-3 years of experience in a customer-facing role, preferably in a manufacturing environment.
  • Skills: Excellent communication, organizational, and problem-solving skills; proficiency in Microsoft Office; and ability to work in a fast-paced environment.
What We Offer
  • Opportunity to work with a leading company in the industry
  • Competitive salary and benefits package
  • Opportunities for professional growth and development