Technical Support Manager
3 days ago
Job Description: We are seeking an Advanced Technical Support Expert to join our team at Bright Horizons. As a key member of our technical support team, you will be responsible for providing advanced technical support to our internal users through direct engagement on tickets, service level monitoring, and team mentorship.
About the Role: In this role, you will ensure that calls are monitored and tickets are resolved or updated within SLAs. You will also investigate and resolve escalated technical issues related to hardware, software, network connectivity, and applications.
Key Responsibilities:
- Team Performance: Monitor calls and ensure tickets are resolved or updated within SLAs
- Advanced Troubleshooting: Investigate and resolve escalated technical issues related to hardware, software, network connectivity, and applications
- Incident Management: Handle complex incidents, service requests, and problems
Benefits: We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications. We also offer excellent benefits, including health insurance, 401(k), and PTO.
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Technical Support Manager
2 weeks ago
Newton, Massachusetts, United States Bright Horizons Full timeOverviewBright Horizons is a dynamic and innovative company dedicated to providing exceptional service to our internal users. We are seeking an experienced Technical Support Manager to join our team.Estimated Salary: $90,000 - $120,000 per yearThis role plays a critical part in ensuring the smooth operation of our IT services. The ideal candidate will have a...
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Technical Support Manager
3 days ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeThe Advanced Technical Specialist at Bright Horizons Children's Centers plays a critical role in providing exceptional technical support to our internal users through direct engagement on tickets, service level monitoring, and team mentorship.This is a hybrid role based in our Newton, MA office. The estimated salary for this position is $120,000 - $150,000...
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Advanced Technical Support Expert
3 days ago
Newton, Massachusetts, United States Bright Horizons Full timeJob Summary: Bright Horizons is seeking a Technical Support Manager to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support to our internal users through direct engagement on tickets, service level monitoring, and team mentorship.About the Role: In this role, you will ensure that calls...
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Advanced Technical Support Specialist
2 weeks ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeJob Description:We are seeking a highly skilled Advanced Technical Support Specialist to join our team at Bright Horizons Children's Centers. As a key member of our IT department, you will provide advanced technical support to our internal users.About the Role:Team Performance: Ensure calls are monitored and tickets are resolved or updated within...
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Advanced Technical Support Specialist
1 week ago
Newton, Massachusetts, United States Bright Horizons Full timeKey ResponsibilitiesThe Advanced Technical Support Specialist will be responsible for resolving escalated technical issues, collaborating with other IT teams, and maintaining detailed documentation. This role requires a strong understanding of technical concepts and excellent problem-solving skills.RequirementsVocational or technical education in a related...
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Technical Support Team Lead
4 weeks ago
Newton, Massachusetts, United States firstPRO, Inc Full timeJob SummaryfirstPRO, Inc. is seeking a seasoned IT professional to fill the role of Service Desk Team Lead. This position requires strong technical skills, excellent communication abilities, and leadership experience.About the RoleIn this key position, you will lead a team of technical support specialists, provide advanced technical support to internal...
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Technical Support Specialist
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Newton Center, Massachusetts, United States PaxeraHealth Full timePaxeraHealth Corp. is a leader in the medical imaging software industry, shaping the future of radiology and clinical services.We are seeking an experienced Technical Support Engineer to join our team in a remote position. This role requires strong IT and customer service skills, with a focus on providing top-notch support to our clients.Key responsibilities...
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Advanced Technical Specialist
3 days ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeThe Technical Support Manager at Bright Horizons Children's Centers plays a key role in leading our IT Service Desk team. As a Technical Support Manager, you will be responsible for ensuring that our IT services are delivered efficiently and effectively.The estimated salary for this position is $110,000 - $140,000 per year, depending on experience. We also...
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Technical Solution Specialist
3 days ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeJob OverviewWe are seeking a highly experienced Technical Solution Specialist to join our team in Newton, MA. As a key member of our organization, you will play a crucial role in designing and implementing BI, Analytics, & Big Data solutions that provide high-value, timely analytics and data solutions to our customers.The ideal candidate will have 8+ years...
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Technical Solutions Expert
1 week ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeAbout the Role:"We are seeking a skilled Technical Lead to join our team at Bright Horizons Children's Centers. As a Technical Lead, you will be responsible for designing and implementing BI, Analytics, & Big Data solutions that provide high-value, timely analytics to customers. You will serve as the technical expert responsible for verifying requirements,...
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Technical Lead Specialist
2 weeks ago
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeAbout the Role:We are seeking a highly skilled Technical Lead to join our team at Bright Horizons Children's Centers. As a key member of our organization, you will be responsible for overseeing the technical aspects of our business intelligence and analytics solutions.The ideal candidate will have 8+ years of experience in data warehouse and lake...
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Technical Integration Consultant
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Print Production Specialist
5 days ago
Newton, Massachusetts, United States Synerfac Technical Staffing Full timeJob OverviewAt Synerfac Technical Staffing, we are seeking a skilled Print Production Specialist to join our team. In this role, you will work under direct supervision to provide color matching, formulating, and small batch blending support on-site at customer locations.CompensationThe estimated salary for this position is $20/hour, with the possibility of...
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Newton, Massachusetts, United States Paytronix Full timeJob OverviewA Technical Project Lead is sought after to spearhead client onboarding and platform launches for Paytronix, a leading digital guest engagement platform. This key role requires a detail-oriented professional with exceptional communication and project management skills.The successful candidate will guide new clients from signing up to launch,...
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Family Support Case Manager
4 weeks ago
Newton, Massachusetts, United States Project Self-Sufficiency Full timeProject Self-Sufficiency, a renowned non-profit organization in semi-rural northwestern New Jersey, is seeking a skilled Family Support Case Manager to join its team. With over 35 years of experience in empowering low-income families to achieve economic self-sufficiency, our organization offers a comprehensive range of services, including career guidance and...
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IT Service Desk Supervisor
4 weeks ago
Newton, Massachusetts, United States firstPRO, Inc Full timeJob OverviewWe are looking for a skilled Service Desk Team Lead to oversee our technical support operations at firstPRO, Inc. in Newton, MA. As a key member of our IT team, you will be responsible for providing advanced technical support to internal users and leading a team of technical support specialists.About the PositionThis is a direct hire role and...
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Technical Operations Specialist
4 weeks ago
Newton, Massachusetts, United States Bright Horizons Full timeWe are seeking a skilled Senior DevOps Engineer to join our team. The ideal candidate will have extensive experience with Azure DevOps, GIT, Google Cloud Platform (GCP), and Continuous Integration/Continuous Deployment (CI/CD) methodologies.About the RoleIn this position, you will be responsible for designing, implementing, and managing CI/CD pipelines using...
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Functional IT Support Manager
4 days ago
Newton, Massachusetts, United States Park Aerospace Corp. Full timeJob SummaryWe are seeking a highly skilled Functional Analyst to join our team at Park Aerospace Corp. The successful candidate will have experience with Oracle Application functionality and a strong understanding of relational database concepts.ResponsibilitiesProvide functional application support for current systems.Participate in development projects and...
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Family Support Services Manager
6 days ago
Newton, Massachusetts, United States Project Self-Sufficiency Full timeJob DescriptionWe are seeking a highly motivated and organized Volunteer & Community Partnership Coordinator to join our team at Project Self-Sufficiency in northwestern New Jersey. As a key member of our organization, you will play a crucial role in recruiting, training, and managing volunteers, as well as connecting individuals and families with community...
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Mechanical Support Professional
6 days ago
Newton, Massachusetts, United States Tree Brand Packaging Full timeKey ResponsibilitiesWe are seeking a highly skilled Maintenance Technician to join our team at Tree Brand Packaging.As a key member of our operations team, you will be responsible for maintaining and repairing various machines and equipment to ensure optimal production levels.This is a hands-on role that requires strong mechanical skills, attention to...