Technical Project Lead for Hospitality Digital Engagement
2 days ago
A Technical Project Lead is sought after to spearhead client onboarding and platform launches for Paytronix, a leading digital guest engagement platform. This key role requires a detail-oriented professional with exceptional communication and project management skills.
The successful candidate will guide new clients from signing up to launch, drive client-facing projects, support colleagues, and collaborate with various teams across Paytronix in a dynamic environment.
Duties and Responsibilities- Oversee client deployments, manage project schedules, and conduct regular status calls.
- Develop baseline expertise of Paytronix technologies to configure software for clients based on their program designs.
- Translate client marketing requirements into technical solutions using rule-based approaches.
- Identify and mitigate risks associated with implementation projects while proactively communicating potential issues.
- Maintain Salesforce data related to launch projects, including expected launch dates.
- Collaborate with internal and external teams, including clients and partners, to achieve shared goals.
- Build relationships with key stakeholders in client organizations and communicate effectively via various channels.
- Potentially work with the Paytronix engineering team on feature requirements, customer feedback, and testing.
- Occasional travel (less than 5%) may be required from the Boston office.
- Excellent interpersonal communication skills and ability to build rapport with diverse personalities.
- 1-3 years of technical client-facing experience.
- Detail-oriented background with passion for problem-solving and technically-minded approach.
- BS or BA degree and/or relevant experience within the computer and IT industry.
- Well-honed verbal and written communication skills.
- Proficiency with Microsoft Windows applications and IT networking experience.
This position offers a competitive salary range of $75,000-$85,000 per annum, plus an array of benefits aimed at promoting employee well-being and success:
- Retirement Plan: Paytronix contributes to employees' 401(k) through Fidelity, along with an additional annual flat rate company contribution.
- Medical, Dental, and Vision Insurance: Paytronix provides 75% premium coverage for each benefit through Blue Cross Blue Shield and EyeMed.
- Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs are available.
- Generous Parental Leave, Short-term and Long-term Disability, and Life Insurances.
- Accrued Flexible Time Off (FTO), public holidays off, and 'floating' holidays.
- Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership.
Voluntary benefits include Pet insurance, Identity Theft Protection, and Legal Coverage.
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