Medical Support Specialist

1 week ago


San Francisco, California, United States One Medical Full time
About One Medical

One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.

Job Summary

We're seeking a highly skilled and compassionate Medical Support Specialist to join our team at our Mission Bay office in San Francisco. As a Medical Support Specialist, you will be an ambassador for patients, providing exceptional in-office support and ensuring a seamless experience for our members.

Key Responsibilities
  • Provide exceptional in-office support to patients, including check-in/check-out, insurance verification, and printing/paperwork tasks.
  • Assist with patient intake, same-day schedule management, and follow-up scheduling.
  • Monitor patient feedback and assist with outreach as necessary.
  • Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life.
  • Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces.
What We Offer
  • Competitive hourly rate of $24.00 per hour.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs - option to cash out up to 40 accrued hours per year.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
Requirements
  • Must be able to work weekends.
  • High school diploma or equivalent required.
  • 1+ year of experience in a healthcare or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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