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IT Support Specialist

2 months ago

Houston, Texas, United States Transwestern Full time
Job Summary

We are seeking a skilled Technology Advisor to provide IT support for our team members. This role involves troubleshooting and resolving hardware and software user issues, maintaining necessary updates and patches, and documenting end-user information.

Key Responsibilities
  • Respond to inquiries and requests for support from team members via our service desk system.
  • Identify, troubleshoot, and resolve hardware and software user issues.
  • Maintain necessary updates and patches to hardware and software environment.
  • Document all pertinent end-user identification information, including name, department/property, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Provide technical software, hardware, and network problem resolution to national users.
  • Clearly communicate technical solutions in a user-friendly, professional manner.
  • Record, track, and document the help desk request problem-solving process.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and pass more complex end-user problems on to level two or level three support.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Provide one-on-one end-user training as needed.
  • Assist with developing documentation and knowledge base articles for end users.
  • Assist other IT resources as needed.
Requirements
  • A High School diploma or GED.
  • Prefer 1 to 2 years of college level coursework in computer science, computer information systems or networking.
  • A minimum of 1+ years of related experience.
  • Demonstrated knowledge of basic computer hardware.
  • Advanced proficiency with desktop operating systems including Windows 10, Microsoft Server 2012/2016, Microsoft Active Directory, Microsoft Office 365, Citrix XenApp, Adobe Acrobat and front-end experience supporting VOIP telephone systems and mobile device operating systems, including Android and IOS.
  • Experience providing IT support in a call center environment.
  • Demonstrate strong analytical capabilities with a high attention to detail.
  • Ability to handle multiple projects, changing priorities and time-sensitive, workload(s).
  • Ability to provide general direction/be self-managed/work independently.
  • Ability to provide efficient, timely, reliable and courteous service to internal and external customers.
  • Ability to keep information and internal communications confidential.
  • Exhibit excellent verbal and written communication skills.
About Us

Transwestern is a leading commercial real estate services firm that adds value for investors, owners, and occupiers of all commercial property types through comprehensive solutions grounded in sound market intelligence. Our firm's award-winning culture and reputation for exceptional service are built on a common purpose – Empowering Good People to do Extraordinary Things Together.

We are an Equal Opportunity Employer and offer an exciting work environment, competitive salary, and excellent benefits, which include medical, dental, and vision coverage, as well as a 401(K) plan.