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Automotive Sales Representative

2 months ago

Wilmington, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly motivated and results-driven Automotive Sales Representative to join our team at Hendrick Automotive Group. As a Sales Consultant, you will be responsible for selling new and used vehicles to customers, while ensuring exceptional customer satisfaction.

Key Responsibilities
  • Meet or exceed sales targets and dealership goals.
  • Develop and maintain relationships with customers to understand their vehicle needs and preferences.
  • Provide detailed information about vehicle features, benefits, and pricing to customers.
  • Suggest and sell optional equipment and accessories to customers.
  • Process sales transactions, including preparing sales contracts and handling paperwork.
  • Arrange for vehicle delivery and registration.
  • Stay up-to-date on new vehicle models, features, and pricing.
  • Participate in business development and marketing initiatives.
  • Address customer concerns and resolve issues in a professional and timely manner.
  • Maintain a clean and organized workspace, adhering to dealership standards.
  • Participate in ongoing training and development programs to improve sales skills and knowledge.
  • Accurately record all hours worked in the company timekeeping system.
  • Comply with all dealership policies, procedures, and safety regulations.
  • Exemplify the company's Core Values, including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous sales and/or customer service experience desired.
  • Valid driver's license required.
  • Intermediate knowledge of Microsoft Office products and ability to learn web applications for customer management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Physical ability to stand for long periods, walk, and move around the dealership and customer test drives.
Work Environment

The Sales Consultant will work in a dynamic and fast-paced environment, interacting with customers, colleagues, and management. The position requires regular and predictable attendance, including evening hours, weekends, and holidays. The Sales Consultant will be exposed to various work environments and required to perform a variety of tasks, including standing, walking, and moving around the dealership and customer test drives.

Core Values

The Sales Consultant is expected to demonstrate the following Core Values:

  • Servant Leadership: putting the needs of others before their own.
  • Teamwork through Trust & Respect: valuing diversity and working together to achieve high levels of performance.
  • Integrity: being honest and transparent in all interactions.
  • Commitment to Customer Enthusiasm: exceeding customer expectations and delivering exceptional customer service.
  • Passion for Winning: striving to be the best, not the biggest, and achieving high levels of performance.
  • Accountability at All Levels: taking ownership of actions and decisions.
  • Commitment to Continuous Improvement: seeking out and improving areas of opportunity.