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Job Summary

The Asset Protection Coordinator position at Bass Pro Shops is responsible for maintaining and monitoring all asset protection, security, compliance, and safety-related functions within a facility. The mission of the Asset Protection team is aimed at reducing shrink, maintaining accurate inventory, maintaining compliance, and ensuring a safe and secure environment for our employees and customers.

Key Responsibilities
  • Training and Development: Facilitate training and continued development for all employees on all shrink, safety, and security-related functions within a store.
  • Asset Protection Directives: Cascade all Asset Protection-related directives and initiatives to store leadership and other employees as required.
  • Customer Service: Demonstrate exceptional customer service during times where a customer or employee may appear in need or if acting in a suspicious manner.
  • Physical Security: Monitor vehicles and parking lots to ensure a safe and secure environment for our employees, customers, or vendors.
  • Merchandise Protection: Perform greeter functions at exit doors to ensure merchandise protection tools have been removed and product has been paid for when appropriate.
  • Cycle Counts: Perform, aid with, and train employees on cycle counts to ensure appropriate accountability of inventory and investigate potential causes if/when discrepancies occur.
  • Shrink Investigation: Identify root causes of shrink through analyzing cycle counts, trailer audits, known loss, and vendor compliance opportunities or other exception reporting.
  • Reporting and Analysis: Provide leadership with shrink visibility to cycle count initiatives, audits, or inventories monthly.
  • Asset Protection Programs: Encourage a strong level of commitment to asset protection programs with all employees and vendors.
  • Investigations: Conduct known loss investigations and exception report reviews.
  • Criminal Investigations: Lead investigations for criminal activity, policy violations, illicit behavior, workplace accidents, workplace violence, and instances of operational or nefarious loss.
  • Compliance: Monitor criminal cases, appear in court, and testify as warranted.
  • Information Gathering: Conduct information gathering and integrity interviews as assigned or authorized.
  • Security Systems: Ensure all asset protection and security-related systems are maintained and working appropriately.
  • Additional Duties: Assist other stores or perform additional duties as delegated by Market AP Manager or Regional AP Manager.
  • Proactive Issue Resolution: Identify, follow up, and resolve security, safety, environmental, and regulatory issues proactively or as assigned by supervisor or in coordination with the GM and facility management team.
  • Apprehensions: Conduct apprehensions for suspected shoplifting if/when authorized and trained according to company policy and procedures.
  • Safety Programs: Assist Store or Distribution Center leadership by promoting safety programs to ensure a safe work environment, support safe work procedures, participate on safety committee.
  • Physical Security Standards: Monitor and maintain all physical security and merchandise protection standards within the store.
  • Reporting: Prepare detailed and accurate reports in a timely manner.
  • Attendance: Requires regular and prompt attendance as scheduled.
  • Certifications and Licenses: Must possess or be able to obtain any/all certifications/licenses required by applicable law.
Requirements
  • Education: Minimum Degree Required: High School Diploma or Equivalent
  • Preferred Education: Preferred Degree: Bachelor's Degree in Criminal Justice, Security Management, or related field from an accredited institution
  • Preferred Certifications: Preferred Certificate(s) or License(s): National certified training program (Wicklander-Zuwalski or Reed training), Certified Forensic Interviewer (CFI), Loss Prevention Certified/Qualified (LPC/LPQ), etc.
  • Experience: Three plus years of experience in security, asset protection, and safety.
Knowledge, Skills, and Abilities
  • Investigations: Demonstrated experience conducting criminal or internal or related investigations
  • Physical Security Systems: Experience in using physical security systems (CCTV, EAS, etc.)
  • Quality Reviews/Audits: Experience conducting quality reviews/audits
  • CPR/AED Certification: Current AHA First Aid/CPR/AED certification is preferred
Travel Requirements
  • Travel Percentage: Less than 25%
Physical Requirements
  • Physical Demands: Regularly performs computer work, walks, stands, and lifts up to 50lbs.
  • Sitting: Occasionally sits.
Independent Judgment
  • Decision-Making: Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result.
  • Autonomy: Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.