Asset Protection Specialist

7 days ago

GondrecourtleChâteau, Grand Est, United States Carter's Full time
About Carter's

Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We're a leader in the industry, providing quality products and lasting careers for our team members.

Our Mission

We're committed to creating a welcoming and inclusive environment for our customers and team members. Our Asset Protection Specialist will play a key role in fostering this environment, while also protecting our assets and enhancing the customer experience.

Key Responsibilities

As an Asset Protection Specialist, you'll be responsible for:
  • Supporting shrink reducing initiatives, including safety, security, theft, and operational loss
  • Training store team on customer service behaviors and asset protection tools, resources, and reporting
  • Identifying, tracking, and communicating external theft trends, causes, and resolutions
  • Building and maintaining working relationships with internal and external business partners to gather market data on theft trends and resolution resources
  • Assisting with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
  • Becoming a product and brand expert of Carter's, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
  • Providing excellent customer service with an enthusiastic and visible presence on the sales floor

What We're Looking For

We're looking for a positive and solutions-oriented individual with demonstrated customer service/engagement skills, including deescalating customer incidents. You'll need effective and professional verbal and written communication skills, as well as the ability to manage and prioritize multiple tasks at once.

What We Offer

We offer a range of benefits and perks, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more. We also provide professional and personal development to help shape your career, and development programs to help you grow in your current role and beyond.

Equal Opportunity Employer

Carter's is an Equal Opportunity and Affirmative Action employer. We're committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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