Growing Families Expert

3 weeks ago

GondrecourtleChâteau, Grand Est, United States Carter's Full time
Company Overview

Carter's, Inc. is a leading North American apparel retailer, exclusively catering to babies and young children. Our portfolio includes renowned brands like Carters, OshKosh Bgosh, Skip Hop, and Little Planet. With a strong focus on quality, we've become an industry leader, providing top-notch products and careers for our team members.

Estimated Salary

The estimated salary for this role is $40,000 - $60,000 per year, depending on location and experience.

Job Description

As an Asset Protection Specialist at Carter's, you'll be part of the first line of customer interaction, welcoming new parents and families with a warm and inclusive environment. Your expertise will help families navigate every moment, from preemie to size 14, with our diverse range of products and brands. You'll be responsible for:

  • Supporting shrink-reducing initiatives, including safety, security, theft, and operational loss
  • Training store teams on customer service behaviors and asset protection tools, resources, and reporting
  • Identifying, tracking, and communicating external theft trends, causes, and resolutions
  • Building and maintaining relationships with internal and external business partners to gather market data on theft trends and resolution resources
  • Assisting with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
  • Becoming a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop
  • Providing excellent customer service with an enthusiastic and visible presence on the sales floor
Required Skills and Qualifications

We're looking for a candidate with:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service/engagement skills, including deescalating customer incidents
  • Effective and professional verbal and written communication skills
  • The ability to manage and prioritize multiple tasks at once
Benefits

Carter's offers a range of benefits, including:

  • Schedules that fit your life, with hours of operation allowing for balance between work and personal activities
  • Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more
  • The Advance You Program, helping earn a GED or a bachelor's degree tuition-free or learn English as a second language
  • Opportunities to learn and build skills, with professional and personal development to help shape your career
  • Development programs to help you grow in your current role and beyond
Join Our Team

Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome all qualified applicants and offer a supportive and inclusive workplace. If you're passionate about working with families and building a career in retail, we encourage you to apply for this exciting opportunity.

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