Asset Protection Specialist
4 weeks ago
About the Role:
We are seeking an experienced Asset Protection Specialist to join our team at Carters. As an Asset Protection Specialist, you will play a critical role in protecting our assets and preventing shrinkage.
Key Responsibilities:
- Support shrink reducing initiatives, including safety, security, theft, and operational loss
- Train store team on customer service behaviors and asset protection tools, resources, and reporting
- Identify, track, and communicate external theft trends, causes, and resolutions
- Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
- Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
- Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
- Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
- Provide excellent customer service with an enthusiastic and visible presence on the salesfloor
Requirements:
- A positive and solutions-oriented mindset
- Demonstrated customer service/engagement skills, including deescalating customer incidents
- Effective and professional verbal and written communication skills
- The ability to manage and prioritize multiple tasks at once
About Carters:
Carters is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip Hop, and Little Planet brands. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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