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Customer Service Representative
2 months ago
At Mohawk Industries, Inc., we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Respond to customer inquiries and resolve product or service issues in a timely and professional manner.
- Key in orders, process faxes, and prepare reports as needed.
- Interface with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience.
- Focus on customer account management is preferred.
We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. We're an equal opportunity employer and a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.
