Front Office Director

1 week ago


Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
About the Role

As a Front Office Manager at the Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, you will have the opportunity to lead our front office team and provide exceptional service to our guests. With a minimum of 3-5 years of experience in a hotel front desk supervisory role, you will be responsible for overseeing the front office operations, ensuring efficient and courteous service, and driving room revenue and occupancy growth.

Key Responsibilities
  • Supervise and train front office personnel to ensure seamless day-to-day operations.
  • Coordinate front desk, night audit, and transportation activities to maintain high standards of efficiency and courtesy.
  • Prepare and analyze daily, weekly, and monthly reports on front office performance, including budget analysis and revenue management.
  • Maintain effective communication with all departments to ensure accurate room status information and guest satisfaction.
  • Address guest requests, complaints, and accidents promptly and professionally to deliver exceptional customer service.
  • Update group information, prepare requirements for meetings, and stay within allocated budgets.
  • Conduct regular meetings with front office personnel, enforce cash-handling policies, and uphold hospitality standards.
  • Analyze rate variances, monitor credit reports, and oversee daily house count status to optimize room revenue and occupancy.
  • Ensure timely delivery of messages, packages, and mail, and supervise the Night Audit function.
About You
  • Minimum 3-5 years of experience in a hotel front desk supervisory role.
  • Proficiency in handling cash, accounting procedures, and general administrative tasks.
  • Demonstrated proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
  • Excellent communication skills to convey information and ideas clearly.
  • Ability to problem solve with concrete variables in standardized situations.
About Us

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is located on the coastline of Hilo Bay, offering stunning views of the surrounding landscape. Our hotel features an outdoor swimming pool and sundeck, as well as the Naniloa Golf Course, which offers a free round of golf daily to our guests. We are committed to providing exceptional service and creating memorable experiences for our guests.



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