Ops Support Services Coordinator

3 days ago


San Antonio, Texas, United States Citigroup Inc Full time

**Job Description:**

Citigroup Inc is seeking an Operations Support Specialist 5 to join our team. This role is responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

The Ops Support Specialist 5 serves as a liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Main Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, ensuring that customers receive efficient and effective customer service.
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales.
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
  • Support an expansive and diverse array of products and services.
  • Assist with ongoing Lean and process improvement projects.
  • Resolve complex problems based on best practice/precedence, escalating as needed.

Requirements:

  • 2-4 years of relevant experience.
  • Proficient in Microsoft Office.
  • Comprehensive knowledge of Dispute process.
  • Ability to work unsupervised and apply problem-solving capabilities.
  • Ability to work occasional weekends to support Pega releases and COB testing.
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs).
  • Demonstrated analytical skills and mathematical knowledge.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Benefits:

Citigroup Inc offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Additionally, we offer paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Salary: $44,000 - $58,000 per annum, depending on experience and qualifications.



  • San Antonio, Texas, United States University Health Full time

    University Health seeks a Support Services Coordinator to provide skilled office support services for assigned areas. The ideal candidate will perform assigned duties efficiently and comply with instructions from the supervisor responsible.Job Summary:This role involves coordinating different activities and maintaining good guest and working relations. If...


  • San Antonio, Texas, United States Citigroup Inc Full time

    Citi's Ops Support Specialist is a key member of our team, responsible for delivering exceptional customer service, managing accounts, and facilitating day-to-day operations. This exciting role requires a detail-oriented individual with excellent communication skills, able to work effectively in a fast-paced environment.Responsibilities:Provide top-notch...


  • San Antonio, Texas, United States Sevita Full time

    OverviewAt Sevita, we believe every individual deserves to live a full and independent life. As a Support Services Coordinator, you will play a vital role in helping people with intellectual and developmental disabilities achieve their goals.SalaryThe estimated salary for this position is $9.50 per hour, depending on location and experience. In addition to...


  • San Antonio, Texas, United States Sevita Full time

    Job SummaryWe are seeking a Support Services Coordinator to join our team. As a critical member of our organization, you will play a vital role in facilitating the implementation of Individual Service Plans and overseeing staff hiring, training, and scheduling.About SevitaSevita is a leading provider of home and community-based specialized healthcare...


  • San Antonio, Texas, United States International Bancshares Corp Full time

    Job Summary:As a key member of our team, the Administrative Assistant I provides high-level administrative support to executives and departments. This role involves conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference...


  • San Antonio, Texas, United States Methodist Children's Hospital-San Antonio Full time

    Job Title: Pediatric Pre-Op/PACU Nurse SpecialistAbout the Role:We are seeking a skilled and compassionate pediatric pre-op/pacu nurse specialist to join our team at Methodist Children's Hospital-San Antonio. As a travel nursing professional, you will have the opportunity to work in a fast-paced and dynamic environment while providing high-quality patient...


  • San Antonio, Texas, United States OPS TECH ALLIANCE LLC Full time

    Job OverviewWe are seeking a detail-oriented and technically proficient Cybersecurity Specialist to support, maintain, and secure client systems. The ideal candidate will have foundational knowledge in system administration and a strong understanding of hardware, software, and network connectivity.This role is similar to a technical support specialist and...


  • San Antonio, Texas, United States Entertainment Services, LLC Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Assistant Group Services Manager to join our team at Entertainment Services, LLC.The successful candidate will be responsible for coordinating the setup and breakdown of all group services events. This includes working closely with the Group Services Hosts and Leads to ensure seamless...


  • San Antonio, Texas, United States OPS TECH ALLIANCE LLC Full time

    At Ops Tech Alliance LLC, we are seeking a highly skilled Cybersecurity System Engineer to join our team. This role requires expertise in designing, maintaining, and consulting on cybersecurity measures aligned with national standards.The successful candidate will have a strong foundation in system engineering and cybersecurity concepts, with advanced...


  • San Antonio, Texas, United States Alamo Physician Services Pllc Full time

    Job SummaryWe are seeking a skilled Clinic Supervisor to oversee medical and health service activities in hospitals, clinics or similar organizations.This is a key leadership role that requires strong organizational skills, excellent written and verbal communications skills, and the ability to work collaboratively with physicians to implement appropriate...


  • San Antonio, Texas, United States BrightSpring Health Services Full time

    Job SummaryWe are seeking a detail-oriented and organized Medical Records Coordinator to join our team. In this role, you will be responsible for compiling, processing, and maintaining medical records in accordance with regulatory requirements.ResponsibilitiesCompile and maintain accurate and complete medical records, including diagnoses, treatments, and...


  • San Antonio, Texas, United States wm Full time

    Job OverviewAbout WMWM is a leading provider of waste management services, dedicated to delivering exceptional customer experiences through innovative solutions and outstanding service.Salary and BenefitsThe estimated annual salary for this position is $65,000-$80,000, depending on location. In addition to competitive pay, WM offers a comprehensive benefits...


  • San Antonio, Texas, United States University Health Full time

    At University Health, we are committed to delivering exceptional patient care and services. We are seeking a skilled Nurse Service Coordinator to join our team.We offer a competitive salary of $73,000 - $90,000 per year, depending on experience.Job DescriptionThe Nurse Service Coordinator provides vital support to our STAR Kids members by identifying,...


  • San Antonio, Texas, United States Ultimate Staffing Services Full time

    As a Business Operations Coordinator at Ultimate Staffing Services, you will play a vital role in ensuring the smooth day-to-day operations of our organization.About the RoleThis is a full-time Administrative Assistant position that requires strong organizational and communication skills to provide comprehensive support to Case Coordinators and Operations...

  • Service Coordinator

    3 weeks ago


    San Antonio, Texas, United States Leavitt Machinery Full time

    About UsLonestar Forklift is a reputable and customer-centric material handling equipment dealership with a proven track record of success spanning over 30 years and 10 branch locations in Texas. Our company offers a comprehensive range of services, including new equipment sales, used equipment, rentals, service, parts, fleet management, and training for our...


  • San Antonio, Texas, United States Citigroup Inc Full time

    **About the Role:**Citigroup Inc is seeking an Operations Support Specialist 5 to join our team. This entry-level position is responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core...


  • San Antonio, Texas, United States Courtyard San Antonio Airport Full time

    Guest Services Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team at Courtyard San Antonio Airport/North Star Mall. As a Guest Services Coordinator, you will be responsible for providing exceptional customer service, managing guest requests, and coordinating events and...


  • San Antonio, Texas, United States University Health Full time

    Job SummaryWe are seeking a skilled Nurse Service Coordinator to join our team at University Health. This is a challenging and rewarding role that requires strong clinical skills, excellent communication, and the ability to work effectively with patients, families, and healthcare professionals.About the RoleThe successful candidate will provide comprehensive...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    HVAC and Plumbing Dispatchers play a vital role at Elmer's Home Services Heating & Air Conditioning. As a dispatcher, you will lead your team in ensuring that our clients receive exceptional customer service while maintaining maximum scheduling efficiency.Key ResponsibilitiesSchedule appointments to provide prompt, convenient service while maximizing time...


  • San Antonio, Texas, United States Maltos Law Firm PLLC Full time

    Job Summary:We are seeking a highly motivated and organized **Legal Support Coordinator** to join our team at Maltos Law Firm PLLC. As a Case Manager, you will be responsible for managing client cases, preparing and sending correspondence, and communicating with clients.The ideal candidate will have a minimum of 2 years of experience in personal injury law,...