Operations Support Specialist 5

3 weeks ago


San Antonio, Texas, United States Citigroup Inc Full time

**About the Role:**

Citigroup Inc is seeking an Operations Support Specialist 5 to join our team. This entry-level position is responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

The Ops Support Specialist 5 serves as a liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Main Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citigroup's clients.
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales.
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
  • Support an expansive and diverse array of products and services.
  • Assist with ongoing Lean and process improvement projects.
  • Resolve complex problems based on best practice/precedence, escalating as needed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

  • 2-4 years of relevant experience.
  • Proficient in Microsoft Office.
  • Comprehensive knowledge of Dispute process.
  • Ability to work unsupervised and apply problem-solving capabilities.
  • Ability to work occasional weekends to support Pega releases and COB testing.
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs).
  • Demonstrated analytical skills and mathematical knowledge.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Benefits:

Citigroup Inc offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Additionally, we offer paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Salary: $43,960.00 - $57,340.00 per annum, depending on location and experience.



  • San Antonio, Texas, United States NRG Full time

    Welcome to NRG, a leading provider of energy and home services. At the intersection of innovation and customer satisfaction, we're driven by our passion to create a smarter, cleaner and more connected future.Job SummaryThe Operations Support Specialist will play a vital role in providing operational support by scheduling and dispatching field service...


  • San Antonio, Texas, United States Bexar County, TX Full time

    We are seeking a highly skilled IT Support Specialist III to join our team at Bexar County, TX. As an IT Support Specialist III, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our technology infrastructure.Key Responsibilities:Serves as subject matter expert in IT operationsProvides...


  • San Antonio, Texas, United States Bexar County, TX Full time

    Job OverviewBexar County, TX is seeking a skilled IT Support Specialist III to join our team. As a key member of our technical support staff, you will provide expert-level assistance to end-users, troubleshoot complex issues, and ensure seamless operation of our computing infrastructure.About the RoleThis full-time position requires 5-7 years of experience...


  • San Antonio, Texas, United States Lifetime HOA Management Full time

    Job Title: Client Relations Support SpecialistWe are seeking a highly organized and detail-oriented professional to join our team as a Client Relations Support Specialist. As a key member of our operations team, you will provide administrative support to the VP of Client Relations and the Client Relations Manager, ensuring smooth operations across various...

  • HR Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Creative Financial Staffing Full time

    About the RoleWe are seeking a highly motivated and organized individual to support our HR Department in recruitment and day-to-day operations as an HR Support Specialist.The successful candidate will be responsible for:Providing administrative support to the HR teamManagement of job applications and applicant dataUpdating spreadsheets with relevant...


  • San Antonio, Texas, United States Peraton Full time

    Cybersecurity is a rapidly evolving field, and organizations need experts who can bridge the gap between capabilities and operations. Peraton is seeking a highly skilled Cyber Operations Specialist to join our team.The ideal candidate will have at least 3 years of experience in cyber operations and possess a strong understanding of USCYBERCOM's Joint Cyber...


  • San Antonio, Texas, United States Healthcare Support Full time

    Job Summary:We are seeking a highly skilled Diagnostic Imaging Specialist to join our team in San Antonio, Texas. As a Diagnostic Imaging Specialist, you will be responsible for operating CT scanners and other imaging equipment to produce high-quality diagnostic images.Key Responsibilities:Operate CT scanners and other imaging equipment to produce diagnostic...


  • San Antonio, Texas, United States Shurmed Ems LLC Full time

    Job OverviewWe are seeking an experienced HR Support and Operations Specialist to join our team at Shurmed Ems LLC. This role plays a crucial part in supporting the HR department's day-to-day operations, ensuring smooth and efficient execution of HR processes while maintaining compliance with company policies and regulations.About the PositionThis position...


  • San Antonio, Texas, United States TRC Companies Full time

    TRC Companies is a leading environmental and engineering consulting firm seeking an experienced Operations Support Specialist to join their team in San Antonio, TX. This full-time position offers a competitive salary of approximately $50,000 per year.The ideal candidate will possess excellent organizational skills, strong attention to detail, and proficiency...


  • San Antonio, Texas, United States OKIN Process, Inc. Full time

    About the RoleWe are seeking an experienced Federal Technical Support Specialist to join our team at OKIN Process, Inc. This is a fantastic opportunity to work with a fun, fast-paced environment focused on making operations function better for our clients.Job DescriptionThe ideal candidate will have at least 5 years of successful technical support experience...


  • San Antonio, Texas, United States Christus Health Full time

    Job Title: Operating Room SpecialistAbout Us:At Christus Health, we are dedicated to providing exceptional patient care and a positive work environment for our team members.Job Summary:We are seeking an experienced Operating Room Specialist to join our team. In this role, you will be responsible for assisting in the preparation and care of pre-operative...


  • San Antonio, Texas, United States San Antonio Independent School District Full time

    Job TitleOperations Support ClerkAbout the RoleWe are seeking an experienced Operations Support Clerk to join our team at San Antonio Independent School District. This is a full-time position that will provide administrative support to various departments.Key ResponsibilitiesThe successful candidate will be responsible for providing clerical support, data...

  • Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Tata Consultancy Service Limited Full time

    Join Our Team:Tata Consultancy Services Limited is seeking a dedicated and experienced Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our members.About the Job:In this role, you will work closely with our members to understand their needs and provide tailored...


  • San Antonio, Texas, United States Sport Clips - Support Center Full time

    About the RoleThe Regional Director will play a critical role in helping a territory improve and experience continued success by partnering with Leadership, Coaches, and Team Leaders from launch to achievement regarding systems, finances, communication, and engagement of the assigned area.Key ResponsibilitiesDevelop and execute business plans that drive...


  • San Antonio, Texas, United States Aramark Full time

    Job Title: Accounting Support SpecialistWe are seeking a highly skilled Accounting Support Specialist to join our team at Aramark. As an Accounting Support Specialist, you will be responsible for providing financial support and analysis to ensure the efficient operation of the company.About the Role:Perform administrative functions including mail retrieval...


  • San Antonio, Texas, United States Valiant Integrated Services Full time

    Valiant Integrated Services is seeking a highly skilled Cyber Operations Specialist to join our team.Salary: $150,000 - $200,000 per year.Job Description:We are looking for an experienced professional to assist in team development, remove roadblocks, and leverage organizational resources for the Unified Platform (UP) project.The ideal candidate will have 3-5...


  • San Antonio, Texas, United States MasTec Communications Group Full time

    Job SummaryMasTec Communications Group is looking for a skilled Warehouse Operations Specialist to support our warehouse operations. The ideal candidate will have experience with inventory management systems, lifting equipment operation, and MS Office applications. As a Warehouse Operations Specialist, you will be responsible for receiving and processing...


  • San Antonio, Texas, United States Molly Maid Full time

    Household Support Specialist Job SummaryWe are a dynamic and growing company seeking a skilled Household Support Specialist to join our team. The successful candidate will provide top-notch customer service and support to our clients while ensuring seamless household operations.About the Job:This is a full-time position requiring a minimum of two years'...


  • San Antonio, Texas, United States Evolve Human Optimization Labs Full time

    Assistant General Manager Opportunity at Evolve Human Optimization LabsAre you passionate about helping others achieve their wellness goals? Do you have excellent communication skills and the ability to lead a team? If so, we encourage you to apply for our Assistant General Manager position at Evolve Human Optimization Labs.Our estimated salary for this role...


  • San Antonio, Texas, United States Superior Health Consulting Full time

    Job SummaryWe are seeking a skilled Clinical Support Specialist to join our team at Superior Health Consulting. This role is perfect for individuals who are passionate about delivering exceptional patient care and support.As a Clinical Support Specialist, you will be responsible for performing medical record reviews, conducting ANS and EKG testing, and...