Service Coordinator

4 days ago


San Antonio, Texas, United States Leavitt Machinery Full time
About Us

Lonestar Forklift is a reputable and customer-centric material handling equipment dealership with a proven track record of success spanning over 30 years and 10 branch locations in Texas. Our company offers a comprehensive range of services, including new equipment sales, used equipment, rentals, service, parts, fleet management, and training for our valued customers, providing tailored solutions to meet their unique business needs.

The Opportunity

We are seeking an experienced Service Coordinator to join our team in San Antonio, Texas. As a key member of our Service team, you will play a vital role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide exceed the expectations of our internal and external customers.

Key Responsibilities
  • Schedule, coordinate, and assign jobs for Service Technicians
  • Manage new and ongoing work orders using our ERP system
  • Utilize the service scheduler to prioritize and schedule appointments
  • Communicate with Service and Parts team members to ensure workload optimization and proactive customer need management
  • Owning incoming leads using established programs and processes
  • Maintain ongoing and professional customer communication throughout each repair job
  • Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
  • Ensure adherence to all safety programs and initiatives, including those for field workers, and complete any necessary incident reports
Requirements
  • At least two years of dispatching and/or scheduling experience
  • Strong proficiency with MS Office Suite (Word, Excel, Outlook)
  • A customer-focused mindset and excellent verbal and written communication skills
  • Excellent organizational skills, planning skills, and multitasking ability
  • Ability to think creatively to solve problems and satisfy customer needs
  • Ability to thrive in a fast-paced and dynamic work environment
Compensation and Benefits

We offer competitive compensation and flexible benefits coverage for eligible employees:

  • Comprehensive medical, vision, and dental benefits for you and your dependents
  • Life Insurance, Short Term Disability, and Long Term Disability - 100% employer paid
  • Employee assistance programs
  • 401K matching
  • Ongoing professional development opportunities
Estimated Salary Range

$21.50-$26.50 per hour, depending on experience. This is an onsite role based in San Antonio, Texas. Lonestar Forklift is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.



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