Technical Support Representative
1 week ago
**IMPORTANT: APPLICANTS MUST RESIDE WITHIN A 30 MILE RADIUS OF CHARLOTTE, NC**
Apex Systems is in search of dedicated Tier 1 Support Specialists who possess exceptional technical expertise and customer service abilities.
Work Arrangement: 100% REMOTE** - please review the above requirements carefully.
Only local candidates will be considered at this time.
Contract Duration: 6+ month contract with potential for extension based on performance.
Compensation: $18/hr W2 | Benefits such as PTO and holiday pay are NOT included during the contract period.
Qualifications:
- Strong customer support and communication skills; must be prepared to handle 40-60 inbound calls daily.
- Minimum of 1 year of hands-on experience in Helpdesk Support or Service Desk roles.
- Familiarity with ticketing systems such as Service Now, Jira, and Active Directory.
If you meet the qualifications and are interested in this opportunity, please submit your resume or apply directly.
Job Overview:
Under general supervision, this role involves performing maintenance, troubleshooting, research, and fact-finding to address hardware (desktop, telephony), software, network (data and voice), and enterprise application issues/requests. The position requires preparing responses, either onsite or via phone support, to inquiries related to applications, networks, and hardware.
Key Responsibilities:
- Provide technical assistance via telephone for customer issues in a fast-paced call center environment.
- Ensure accuracy and completeness of work while meeting departmental productivity standards.
- Conduct troubleshooting for unfamiliar technical problems.
- Identify issues that may adversely affect business operations if not escalated appropriately.
- Utilize effective customer service and service recovery techniques to adhere to departmental standards.
- Exhibit strong written and verbal communication skills.
- Demonstrate the ability to quickly learn standard hardware and software applications.
Equal Employment Opportunity:
Apex Systems is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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