Technical Support Specialist for HVAC Systems

2 weeks ago


Charlotte, North Carolina, United States Gemaire Distributors, LLC Full time
Position Overview

As a key member of the Gemaire Distributors, LLC team, the Field Technical Support Representative plays a crucial role in delivering exceptional service and support to our valued customers. This position requires a strong technical background in HVAC systems and a commitment to ensuring customer satisfaction.

Essential Qualifications:
  • At least 5 years of experience in HVAC technical service
  • Strong verbal and written communication abilities
  • Proficient in Microsoft Office applications
  • Experience in training or instructional roles
  • Willingness to travel as needed
  • NATE service certifications are advantageous
  • Possession of a valid driver's license with a clean driving record
Success Factors:

In this role, you will provide technical assistance, training, and sales support to Gemaire customers, aligning with our organizational objectives. Your expertise will guide clients on product usage, installation, operational procedures, service protocols, and warranty issues. Effective communication is essential to foster best practices and guarantee high levels of customer satisfaction.

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