Customer Service Leader

5 days ago


North Conway, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of front-end and service desk/kiosk associates, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Lead a team of front-end and service desk/kiosk associates to ensure excellent customer service and a smooth shopping experience.
  • Assign tasks and responsibilities to team members to maximize productivity and efficiency.
  • Monitor and maintain a clean and safe store environment, adhering to company safety standards.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Collaborate with other store teams to achieve business objectives and improve customer satisfaction.
  • Perform cashier and service desk/kiosk functions as needed.
Requirements
  • Effective communication and customer service skills.
  • Ability to lead and motivate a team to achieve business objectives.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
Preferred Qualifications
  • Previous experience in a customer-facing role or leadership position.
  • Knowledge of store operations and customer service principles.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer

Hannaford Supermarkets offers a competitive salary range of $24.75 per hour, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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