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Guest Services Representative

2 months ago

North Conway, New Hampshire, United States White Mountain Hotel & Resort Full time
Become a Key Member of Our Guest Services Team at The White Mountain Hotel & Resort

Are you eager to embark on a fulfilling journey in the hospitality sector? The White Mountain Hotel & Resort is on the lookout for enthusiastic individuals to strengthen our Guest Services Team, offering both full-time and part-time opportunities.

Your Responsibilities:
  • Interact directly with guests to craft unforgettable experiences from the initial greeting to their departure.
  • Oversee reservations, check-ins, and guest services with a friendly demeanor, ensuring every engagement is marked by exceptional hospitality.
  • Leverage our sophisticated Property Management System for efficient service and operations.
  • Handle payments, manage guest accounts, and deliver comprehensive billing information with professionalism.
  • Collaborate effectively with housekeeping and maintenance teams to guarantee guest satisfaction and comfort.
  • Address guest inquiries and resolve any challenges with empathy and efficiency, ensuring a positive resolution.
  • Stay informed about the hotel's events, services, and promotions to enhance guest experiences.
Your Qualifications:
  • Outstanding communication and interpersonal abilities, with a talent for making guests feel at home.
  • Capability to navigate complex situations with diplomacy and maintain composure under pressure.
  • Strong organizational skills and meticulous attention to detail.
  • Previous experience in customer service or hospitality is advantageous, but a willingness to learn is paramount.
Why Join Our Team?
  • Benefit from a comprehensive package that includes health and dental insurance, 401K, vacation and personal time, paid holidays, and more.
  • Enjoy industry perks such as discounts and complimentary access to resort amenities, including our pool, health club, and golf facilities.
  • Become part of a vibrant team in a stunning mountain resort environment, where your workdays are accompanied by breathtaking views.
We are committed to fostering your career in hospitality and providing a platform for your success. If you possess a passion for service and wish to be part of a close-knit team, consider joining us at The White Mountain Hotel & Resort. Together, we can create remarkable experiences for our guests.