Patient Services Representative

4 weeks ago

Southfield, Michigan, United States Wayne Health Full time
About Us: At Wayne Health, we are dedicated to providing exceptional patient care and advancing medical knowledge. Our team of healthcare professionals is committed to delivering high-quality services to our patients and their families.

Job Summary:
We are seeking a Patient Services Representative to join our team. The successful candidate will be responsible for performing reception and administrative duties in an outpatient clinic setting. This includes greeting patients and guests, scheduling appointments, and completing check-in and check-out processes. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Perform day-to-day operations of the facility and general office duties
  • Schedule patient appointments according to defined protocols
  • Inform patients of appointment dates, arrival times, and locations
  • Maintain an understanding of services provided by providers at each location
  • Efficiently type, talk, and navigate multiple healthcare platforms and reference materials
  • Greet patients and guests upon arrival and confirm identity
  • Confirm patient demographics, insurance information, prior authorizations, and other check-in procedures
  • Collect co-payments, fees for services, and past due balances
  • Identify patients eligible for self-pay and sliding fee scale discounts
  • Post payments, process billing information, and follow end-of-day closing procedures
  • Prepare reconciliation and bank deposit forms
  • Provide excellent customer service and deliver a positive patient and family experience
  • Maintain a safe and clean workspace and patient waiting areas
  • Inform patients of any delays or changes in appointment status
  • Adhere to policies and procedures, including quality and patient safety protocols
Requirements:
  • High school diploma or equivalent required
  • Minimum 2-3 years medical billing or physician office experience
  • EHR system experience required
  • Previous experience in a customer service position
  • Previous experience with Nextgen or Athena systems
Skills and Abilities:
  • Strong working knowledge of Microsoft Excel and Word
  • Knowledge of basic medical terminology
  • Basic office skills, including typing 35 wpm and accurately entering alpha-numeric data
  • Requires a high level of attention to detail
  • Excellent verbal, written communication, and problem-solving skills
  • Ability to communicate sensitive financial information
  • Excellent interpersonal skills necessary to establish and maintain productive working relationships
  • Ability to multi-task and effectively work independently and with a team
  • Deal with stressful situations while maintaining a high quality of professionalism
  • Knowledge of medical insurance and medical office billing
  • Ability to sit for long periods of time and lift up to 50 pounds
  • Requires sensitivity to work with seriously ill patients and their families
Working Conditions/Schedule:
  • 40-hour work week, hours and days to be determined by the business needs of the department

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