Customer Service Respiratory Coordinator

3 weeks ago


Southfield, Michigan, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled Respiratory Customer Service Coordinator to provide exceptional service to our customers. The ideal candidate will have a strong background in customer service and a passion for delivering high-quality support.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Assist with respiratory patient check-ins and coordinate with the clinical team
  • Handle high-tech respiratory orders and coordinate with dispatch and clinical teams
  • Engage in active listening with customers and provide product and service information
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services
  • Follow policy and work instructions to ensure accurate billing

Requirements:

  • High school diploma or general education degree (GED)
  • Two years of relevant customer service experience
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers and strong typing skills

Work Environment:

The work environment is an office setting with moderate noise levels. The ideal candidate will be able to work in a fast-paced environment and provide excellent customer service in a professional manner.



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