Healthcare Administrative Assistant
2 weeks ago
Position Title: Medical Front Desk
Company Overview:
Hanger, Inc. stands as a leader in the provision of orthotic and prosthetic (O&P) services and products. With a legacy of over 160 years, we are dedicated to enhancing human mobility and independence through innovative solutions and exceptional patient care.
Role Overview:
As a vital member of our team, you will play a key role in delivering administrative support to patients and staff. Your responsibilities will encompass managing front office operations, ensuring a seamless experience for all visitors.
Key Responsibilities:
- Greet and assist patients upon their arrival.
- Provide updates on expected wait times and any delays.
- Facilitate patient check-in, verifying demographic and insurance details.
- Register walk-in patients efficiently.
- Collect patient payments, including deductibles and copays.
- Schedule follow-up appointments at checkout.
- Handle incoming phone calls professionally.
- Act as a resource for clinic services and patient experience initiatives.
- Support the Revenue Cycle Management team by gathering necessary patient information.
- Maintain accurate electronic health records for all patients.
Qualifications:
Required:
- High school diploma or equivalent.
- Valid driver's license with a clean driving record.
- Successful completion of the Talent Bullseye assessment.
Preferred:
- Experience in a healthcare setting.
- Familiarity with Electronic Medical Records (EMR) systems.
- Knowledge of healthcare regulations and billing practices.
- Typing proficiency of at least 40 words per minute.
Success Factors:
- Exceptional customer service and communication skills.
- Strong attention to detail and accuracy.
- Integrity and professionalism in all interactions.
- Ability to work collaboratively within a team.
- Proficient in Microsoft Office Suite and general office equipment.
Employee Benefits:
We value our employees and offer a comprehensive benefits package, including:
- Competitive salary
- Health, dental, and vision insurance
- Paid holidays and vacation time
- 401(k) retirement plan
- Life insurance and disability coverage
- Employee assistance programs
Join us in making a difference in the lives of our patients and contributing to a culture of excellence at Hanger, Inc.
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