Customer Success Manager

7 days ago


San Francisco, California, United States Dashworks Inc Full time
About Dashworks Inc

Dashworks Inc is a pioneering company that is revolutionizing the way businesses collaborate and share knowledge. We are on a mission to create a platform that makes it easy for anyone to find or discover knowledge about anyone or anything at work.

Job Title: Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a book of Enterprise accounts at Dashworks Inc. Your primary goal will be to develop and leverage customer relationships to expand usage within new teams and departments.

Key Responsibilities:
  • Manage full post-sales cycle (onboarding, training, growth, renewal)
  • Be responsible for the health and retention of our Dashworks Enterprise users
  • Act as the bridge between Enterprise accounts and our Product team - helping shape the future of Dashworks
Requirements:
  • 3+ years of Customer Success or Account Management experience
  • History of over-achievement and experience in managing a book of business within a SaaS B2B business
  • Experience with CS tools such as HubSpot, Gainsight, and others
What We Offer:
  • Competitive salary - regularly reviewed to make sure you're always getting what you deserve
  • Meaningful equity - you'll own a part of Dashworks Inc and share in our success
  • Healthcare, vision, dental, and mental health coverage


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