Customer Success Manager

3 weeks ago


San Francisco, California, United States SuperAnnotate Full time
Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at SuperAnnotate. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most important customers.

Key Responsibilities:
  • Develop and execute customer success plans to drive adoption and utilization of our AI solutions
  • Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals
  • Manage the renewal process and identify opportunities for upselling products or services based on customer needs
  • Collaborate with cross-functional teams, including Sales, Finance, Product, and Marketing, to ensure seamless customer experiences
Requirements:
  • Minimum 3 years of experience in customer success, technical account management, or client relationship management roles
  • Experience in AI solutions, including a basic understanding of large language models (LLM)
  • Bachelor's degree in Business, Marketing, Computer Science, or a related field
  • Legally authorized to work in the US, without a need for Visa sponsorship
Preferred Qualifications:
  • Experience in B2B SaaS software
  • Project Management, problem-solving, analytic, and storytelling skills
  • Strong written and oral presentation skills, engaging business or technical stakeholders

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you are a strong communicator, a strategic thinker, and a team player, we encourage you to apply for this exciting opportunity.



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