Communications Specialist

4 days ago


Orlando, Florida, United States Just Write Inc Full time
Job Summary

We are seeking a highly skilled Communications Specialist to join our team at Just Write Inc. As a key member of our IT department, you will be responsible for providing administrative support for voice and data network communications across all County departments and Elected Officials.

Key Responsibilities
  • Receive and process all voice and data requests, planning, coordinating, and implementing communication projects that may include software, hardware, and voice data infrastructure cabling.
  • Recommend, design, and implement technical solutions, including call management systems, voice response applications, and CTI technology.
  • Perform communication systems administration, including call center applications, system announcements, automated attendants, capacity planning, IP telephony, and application of system patches.
  • Obtain cost estimates for installations, changes, and communication repairs.
  • Track information related to service order requests, programming changes, inventory utilization, key sheets, floor plans, and IP addresses.
  • Perform other related duties as assigned.
Requirements
  • Bachelor's Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering, or other closely related field.
  • Three years of experience supporting converged PBX and Voice Mail networks with multiple locations or an equivalent combination of related education, training, and experience.
  • Ability to program and support PBX, ACD, VoIP, and voice messaging systems.
  • Must be able to support communication systems after hours (on call) on a rotational basis.


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