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Community Engagement Specialist

2 months ago

Orlando, Florida, United States ESI Management Full time
Position Overview

ESI Management is seeking dedicated individuals for the role of Community Outreach Representative. This position is essential in enhancing our presence within local neighborhoods, ensuring that community members have access to vital resources and services that foster connectivity and opportunity.

The primary function of the Community Outreach Representative is to identify and enroll potential participants, guiding them through the enrollment process. This role involves direct interaction with community members, assessing their eligibility for our services, and articulating the significant benefits these services can provide.

Key Responsibilities:

  • Engage with prospective participants in the community, providing education on available services and assisting them through the qualification and enrollment process.
  • Evaluate potential clients to determine their suitability for specialized offerings.
  • Generate a robust pipeline of referrals through proactive outreach efforts.
  • Collaborate with fellow outreach representatives and customer service teams to share best practices and enhance outreach strategies.
  • Ensure an outstanding customer experience throughout the enrollment journey, offering continued support post-enrollment.
  • Contribute positively to a collaborative work environment by fostering professional relationships across all teams.

Qualifications:

  • Preferred: Associate's degree in business, communications, or marketing, though relevant experience may be considered.
  • 1-2 years of experience in customer service, sales, or community engagement.
  • Strong emotional intelligence and exceptional communication abilities.
  • Professional demeanor with a proven ability to build effective relationships with community members and colleagues.
  • Motivated and entrepreneurial mindset with a desire for personal and professional growth.
  • Excellent listening skills and strong organizational capabilities.

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