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Regional Operations Manager

2 months ago

Linden, Texas, United States Sonic Drive In Full time
Position Overview:

At SONIC, we prioritize a fun work environment while achieving a sense of accomplishment. As a Multi-Unit Leader, you will oversee the operations of several General Managers and their teams across multiple SONIC drive-ins.

Key Responsibilities:
  • Lead, train, and mentor General Managers and team members, ensuring effective management orientation.
  • Assign tasks and direct staff to meet operational standards consistently.
  • Supervise multiple drive-in teams in executing their roles in various service stations, ensuring quality and efficiency.
  • Ensure adherence to company policies and practices among management staff.
  • Address employee concerns and policy violations promptly, reporting issues to your supervisor.
  • Review and manage employee schedules to maintain optimal service levels.
  • Monitor cost control measures for food, labor, and inventory, taking corrective actions as necessary.
  • Evaluate vendor performance and implement improvements when needed.
  • Conduct audits of employment and payroll records to ensure compliance.
  • Emphasize the importance of guest satisfaction to management consistently.
  • Handle escalated guest complaints respectfully and take corrective measures when required.
  • Recruit and hire management team members to maintain adequate staffing.
  • Approve compensation for employees and managers within company guidelines.
  • Prepare operational reports for multiple locations and develop action plans to address financial or sales challenges.
  • Create and implement a regional marketing strategy.

Qualifications:
  • High school diploma or equivalent required; advanced studies in business or restaurant management preferred.
  • At least three years of experience in restaurant management, preferably in quick-service restaurants.
  • Experience in multi-unit supervision is advantageous.
  • Availability to work a minimum of five days per week, including evenings, weekends, and holidays.
  • Knowledge of recruitment and selection processes.
  • Familiarity with labor laws and health regulations.
  • Strong leadership and communication skills.
  • Basic accounting and computer proficiency.
  • Ability to work independently and manage multiple tasks effectively.
  • Problem-solving and conflict-resolution skills.
  • Commitment to maintaining company standards for appearance and hygiene.

Additional Information:

While classic cars and vintage styles may be a thing of the past, the SONIC Drive-In experience remains exceptional. Join us in creating memorable moments for our guests.