Restaurant Operations Manager
7 days ago
We are seeking a highly skilled and experienced General Manager to lead the daily operations of one of our restaurant locations. As a key member of our team, you will be responsible for overseeing employee management, financial management, compliance and standards, operations management, customer service, and community engagement.
Key Responsibilities:
- Employee Management: Organize schedules, evaluate employee performance, conduct timely reviews, and handle disciplinary actions per company policy.
- Financial Management: Accountable for P&L management, setting and tracking key performance indicators (KPIs) to evaluate the restaurant's financial success.
- Compliance and Standards: Ensure compliance with brand standards, operational procedures, and all federal, state, and local regulations.
- Operations Management: Ensure adherence to restaurant recipes, standard operating procedures (SOP), and specifications to maintain consistency in food quality and service.
- Customer Service: Actively engage with guests, address inquiries and feedback, and ensure exceptional customer service standards.
- Community Engagement: Engage with the local community through partnerships, events, or outreach programs to foster a positive restaurant presence and contribute to the community's well-being.
Requirements:
- 2+ years of prior Full Service Restaurant General Management experience.
- Proficiency in technology applications: POS Systems, Scheduling Platform, Purchasing, and Inventory Management software.
- High-level communication skills, both written and verbal.
- Understanding of World Class Guest Service.
Perks and Benefits:
- Employee Restaurant Discount
- Eligibility to participate in employee Medical, Dental, and Vision Insurance
- Flexible Working Hours
- Paid time off
- Growth opportunities
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