Restaurant Operations Manager

4 weeks ago


Linden, New Jersey, United States Vertex Hospitality Group (U Dumpling Management, LLC) Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead the daily operations of one of our restaurant locations. As a key member of our team, you will be responsible for overseeing employee management, financial management, compliance and standards, operations management, customer service, and community engagement.

Key Responsibilities:

  • Employee Management: Organize schedules, evaluate employee performance, conduct timely reviews, and handle disciplinary actions per company policy.
  • Financial Management: Accountable for P&L management, setting and tracking key performance indicators (KPIs) to evaluate the restaurant's financial success.
  • Compliance and Standards: Ensure compliance with brand standards, operational procedures, and all federal, state, and local regulations.
  • Operations Management: Ensure adherence to restaurant recipes, standard operating procedures (SOP), and specifications to maintain consistency in food quality and service.
  • Customer Service: Actively engage with guests, address inquiries and feedback, and ensure exceptional customer service standards.
  • Community Engagement: Engage with the local community through partnerships, events, or outreach programs to foster a positive restaurant presence and contribute to the community's well-being.

Requirements:

  • 2+ years of prior Full Service Restaurant General Management experience.
  • Proficiency in technology applications: POS Systems, Scheduling Platform, Purchasing, and Inventory Management software.
  • High-level communication skills, both written and verbal.
  • Understanding of World Class Guest Service.

Perks and Benefits:

  • Employee Restaurant Discount
  • Eligibility to participate in employee Medical, Dental, and Vision Insurance
  • Flexible Working Hours
  • Paid time off
  • Growth opportunities


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