HSPD-12 Government Badging Specialist

1 week ago

Downers Grove Illinois, United States Citizant Full time
Job Summary

Citizant is seeking a highly organized and detail-oriented individual to join our team as a Government Badging Specialist. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring the accuracy and security of sensitive information.

Key Responsibilities
  • Enrollment Process Management:
    • Schedule appointments and manage the enrollment process for PIV card activations, enrollments, certificate updates, and PIN resets.
    • Verify applicants' identities and collect required documentation.
    • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
  • Documentation and Data Collection:
    • Accurately collect and document personal information, biometric data, and other necessary details from applicants.
    • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication:
    • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
    • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy:
    • Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
    • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication:
    • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
    • Provide excellent customer service to address questions and concerns related to the enrollment process.
    • Escalate customer concerns in a timely and professional manner.
  • Recordkeeping:
    • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
    • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training:
    • Stay current with relevant policies, regulations, and procedures related to PIV card enrollment.
    • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a related field, such as customer service, data entry, or administration.
  • Excellent communication and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency in Microsoft Office and ability to learn new software applications.

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