Operations Manager

10 hours ago

Pittsburgh, Pennsylvania, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled Operations Manager to lead our store's operational processes and deliver sales and profits while protecting our assets. As a key member of our team, you will be responsible for providing a well-merchandised and well-in-stocked store by leading and supporting inventory management processes. You will also lead a team of well-trained team members to deliver a customer-centric shopping experience and provide friendly customer service.

Key Responsibilities
  • Assist the Store Manager in planning and supporting the scheduling and execution of store workload.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve key performance indicators (KPIs) and manage your team to achieve their role KPIs.
  • Manage visual merchandising standards in store and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni-channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize leadership competencies for continued self-development.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product, and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni-channel processes.
Requirements
  • Retail management leadership experience.
Work Environment
  • Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.
Equal Opportunity Employer

Michaels Stores is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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