Customer Service Support Specialist

1 week ago

Deerfield Beach, Florida, United States Wheels, Inc. Full time
Job Summary:

Wheels, Inc. is seeking a highly skilled Customer Service Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide administrative and operational support to our Account Managers, ensuring timely and accurate completion of customer service requests.
  • Enter customer requests into our CRM tool and follow them through to completion, ensuring seamless communication and resolution.
  • Assist in managing open CRM requests, ensuring cases and associated tasks remain current and do not go overdue.
  • Respond to customers on follow-up communications related to non-strategic matters, as instructed by the team.
  • Process customer-driven driver/vehicle data changes, including license and title state changes, license and title requests, and associated transportation requests.
  • Assist with tracking customer and internal metrics, creating new reports, and generating recurring reporting in support of customer requests.
  • Display a positive and professional attitude at all times, demonstrating a high degree of professionalism and diplomacy when working through urgent customer issues.
Mandatory Requirements:
  • Associate Degree preferred or equivalent work experience.
  • Fleet Management Industry experience a plus.
  • One to two years of previous Customer Service Experience.
Preferred Requirements:
  • Aptitude for customer service and a high degree of professionalism.
  • Diplomacy, tact, and grace under pressure when working through urgent customer issues.
  • Outstanding verbal and written communications skills, time management skills, and excellent attention to detail.
  • Ability to be flexible and adapt quickly in a fast-paced environment.
  • Team player with strong collaborative skills.
  • Energetic and pro-active, with a driven, self-starter attitude.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Work Environment:
  • Hybrid - Office Setting with Work From Home Flexibility.
  • Up to 20% Travel Requirement.
EEO Statement:
Wheels, Inc. is a Drug-Free Workplace and an equal opportunity affirmative action employer. All employment is contingent on successful completion of drug and background screening. Wheels, Inc. administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

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