Resident Service Coordinator

3 weeks ago


Anderson, Indiana, United States Gene B. Glick Company, Inc. Full time

Job Summary:

We are seeking a highly motivated and resourceful Resident Service Coordinator to join our team at the Gene B. Glick Company, Inc. This role requires a strong commitment to supporting the needs of our elderly residents and providing exceptional service in a fast-paced environment.

Key Responsibilities:

  • Resident Case Management:
    • Develop and implement individually tailored case plans for services and periodic re-assessments of residents' situations.
    • Maintain accurate records of resident interactions, goals, and desired outcomes.
    • Follow up on resident lease violations and work proactively to reduce the number of notices that lead to evictions.
  • Resident Programming and Engagement:
    • Work with the property manager and regional manager to ensure services are consistent with the resident services plan and meet Glick's service standards.
    • Facilitate and implement core programs as assigned by the program model and site-specific resident services plan.
    • Develop and implement ongoing resident engagement activities, including connecting with residents to understand their needs, building relationships, fostering community, and encouraging participation in activities and services.
    • Oversee the development and implementation of regular onsite programs that meet specific targeted residents' needs and enhance their overall quality of life.
    • Develop strong relationships with community-based organizations and providers for referrals and onsite services.
    • Accurately collect and record data to measure resident and program outcomes.
  • Supporting Resident Basic Needs:
    • Establish and maintain community-based partnerships supporting food access, rental and utility assistance, and general eviction prevention.
  • Administrative:
    • Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
    • Complete, review, and submit reports on a timely basis and as requested.
    • Create a monthly calendar of events and community newsletter.
    • Meet regularly with onsite property manager and attend regularly offered training.

Qualifications:

  • Bachelor of Social Work, Gerontology, Psychology, Counseling, or equivalent combination of education, training, and experience.
  • 2-3 years of progressively responsible experience in social service delivery.
  • Experience with PC-based word processing and spreadsheet software.
  • Demonstrated ability to advocate, organize, problem-solve, and provide results for the population(s) served.
  • Able to work a varied schedule, including evenings and weekends.
  • Must have and maintain a valid driver's license in the state of residence.
  • Must be able to communicate effectively verbally and in writing.
  • Must be able to read and comprehend the English language.
  • Fluency in Spanish a plus.

About Us:

The Gene B. Glick Company, Inc. is a great place to work with a family-oriented culture. We offer an excellent benefit package, including vacation/paid time off, paid holidays, medical, dental, and vision insurance, apartment discount, and an outstanding 401K plan with generous matching. There is also an excellent opportunity for advancement.


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