Customer Service Representative

1 day ago


Anderson, Indiana, United States TAG Auto Group Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is proficient in administrative tasks.

Key Responsibilities
  • Manage incoming calls and customer service inquiries in a timely and professional manner
  • Assess customer needs and provide solutions to achieve satisfaction
  • Communicate product and service information, and resolve product and service problems
  • Coordinate repair appointments, rental cars, and deductible payments
  • Facilitate payroll processing, deposit preparation, and vendor statement reconciliation
  • Provide clear and concise information about the repair process to customers
Requirements
  • 1-3+ years of experience in customer service and administrative roles
  • Ability to thrive in a fast-paced environment and adapt to changing situations
  • Persuasive speaking and clear communication skills to effectively interact with customers and colleagues
  • Emotional intelligence and a positive attitude to manage stress and maintain a calm demeanor
  • Effective listening and attentiveness to understand customer needs and concerns
  • Strong time management skills to prioritize tasks and meet deadlines
  • Willingness to learn and improve skills to enhance job performance
  • Proficiency in Microsoft 365 Office, email etiquette, spreadsheets, PDFs, and word documents
Benefits
  • Medical, dental, life insurance, and vision care
  • Paid holidays and vacation time
  • Weekly pay and 401(k) matching


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