Patient Access Representative

1 week ago


Darby, Pennsylvania, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Mercy Fitzgerald Hospital, a member of Trinity Health, Mid-Atlantic. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and pre-registration process for patients, while providing exceptional customer service and support to our patients, physicians, and hospital colleagues.

Key Responsibilities
  • Greet and register patients in a courteous and professional manner
  • Verify insurance benefits and check for pre-certification, authorization, and referral requirements
  • Secure patient signatures for required hospital forms and collection of patient's financial responsibility
  • Provide quality customer service and timely resolution to customer problems
  • Coordinate services to all customers and communicate revenue cycle related issues
Requirements
  • High School diploma or equivalency
  • Associate degree (preferred)
  • Minimum one (1) year experience in insurance verification and medical office/hospital customer service
What We Offer
  • Competitive salary
  • Comprehensive benefits, including retirement savings program and free parking
  • A commitment to diversity, equity, and inclusion

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.



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