PCS Field Service Engineer 2

2 days ago

Madison, Wisconsin, United States GE Healthcare Full time
Job Summary

The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Madison/Milwaukee area.

Key Responsibilities
  • Under minimal supervision, serve as GE Healthcare lead to assigned customers, complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
  • May assist and/or train less experienced Field Engineers.
  • Own customer issues from dispatch or identification of issue to resolution.
  • Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
  • Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.
Requirements
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 6+ years of experience servicing electrical equipment.
  • Valid Driver's License
  • Legal authorization to work in the U.S. is required.
Preferred Qualifications
  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.
  • Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
About GE Healthcare

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

GE Healthcare offers a great work environment, professional development, challenging careers, and competitive compensation. GE Healthcare is an Equal Opportunity Employer.

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