Salesforce Service Cloud Developer Position

4 weeks ago

Jersey City, New Jersey, United States Resource Informatics Group Full time
Salesforce Service Cloud Developer

At Resource Informatics Group, we are seeking a skilled Salesforce Service Cloud Developer to join our Enterprise Applications team. This role involves working closely with internal Business support and service stakeholders to deliver a world-class application experience with our Salesforce platform.

Key Responsibilities:

• Analyze complex business and systems requirements and provide technical solutions to meet business needs

• Design and develop Service Cloud solutions on our Salesforce org Salesforce platform

• Partner with application and data developers on designs, models, and best-in-class implementation

• Develop applications using the Force.com platform (Apex classes/triggers, VisualForce pages, Web Services API), Angular JS, related web technologies (CSS3, HTML5, Ajax, JavaScript), and other enterprise programming languages such as Java

• Integrate Salesforce with analytical platforms and other applications via integration tools using SOAP or REST web service protocols

• Provide Tier 2 support for production issues, including fixes across platforms and on-call responsibilities working with production support team to ensure 24x7 availability of production systems

• Manage heavy workloads and projects, many on a time-sensitive basis while maintaining accuracy and strong attention to detail

Desirable Skills and Experience:

• Solid understanding of and detailed experience with Salesforce.com architecture and API. 5+ years of development experience

• Strong experience writing Visualforce, Lightning Component, Apex classes, and triggers with a proficiency in HTML, XML, JavaScript, SQL, CSS, Java, and REST-based web services

• Salesforce Certified Platform Developer, Service Cloud Consultant, App Builder certification strongly desired

• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants

• Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration, and admin team

• Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of Service Cloud, variety of different support channels, and case routing rules

• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data

• Highly organized, results-driven, with exceptional attention to detail

• Expertise in developing and preparing use cases, functional specifications, and technical requirements

• Ability to understand and represent the needs of the end user in a software development environment

• Experienced in implementing and sustaining best-of-breed SaaS applications implementations in an enterprise environment

• Strong consultative and advisory skills

• Excellent written and verbal communications

• Experienced in working with both internal and system integrator teams for development

• Experience with Jira and Google Suite

• Experience in supporting internal and external auditors with SOX ITGC, SOD

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