Senior Technical Service Manager

1 week ago


Morristown, Tennessee, United States Hireio, Inc. Full time

At Hireio, Inc., we're seeking a highly skilled Senior Technical Service Manager to lead our technical service excellence efforts. This role requires up to 80-90% travel at peak seasons to engage with customers and ensure timely resolution of technical issues.

Key Responsibilities:

  • Manage a team of service technicians to ensure proper resolution of filed issues.
  • Ensure written safety procedures are always available before maintenance and repair.
  • Work with engineering to update service manuals, service bulletins, and training materials.
  • Provide hands-on training to service technicians and customers.
  • Monitor and review employee work performance to identify areas of inefficiency.

Requirements:

  • Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or a similar field.
  • 5 years of work experience in OPE service, electric forklift service, or electric golf car service.
  • Technical service experience in leading OPE or Agricultural/Construction/Material-Handling Engineering Equipment companies or dealers.

Benefits:

  • Health, dental, and vision coverage.
  • 401k company match plan.
  • Paid sick and vacation time.


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