Senior Technical Service Manager
1 week ago
At Hireio, Inc., we're seeking a highly skilled Senior Technical Service Manager to lead our technical service excellence efforts. This role requires up to 80-90% travel at peak seasons to engage with customers and ensure timely resolution of technical issues.
Key Responsibilities:
- Manage a team of service technicians to ensure proper resolution of filed issues.
- Ensure written safety procedures are always available before maintenance and repair.
- Work with engineering to update service manuals, service bulletins, and training materials.
- Provide hands-on training to service technicians and customers.
- Monitor and review employee work performance to identify areas of inefficiency.
Requirements:
- Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or a similar field.
- 5 years of work experience in OPE service, electric forklift service, or electric golf car service.
- Technical service experience in leading OPE or Agricultural/Construction/Material-Handling Engineering Equipment companies or dealers.
Benefits:
- Health, dental, and vision coverage.
- 401k company match plan.
- Paid sick and vacation time.
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