Manager of Client Programs
5 days ago
**Job Title:** Program Manager, Client Services
About the Job:
We are seeking an experienced Program Manager to lead our client services team at Chrysalis Center Inc. As a key member of our management team, you will drive program development, foster strong client relationships, and ensure operational excellence.
Key Responsibilities:
- Program Development: Collaborate with the management team to design and implement effective programs and services, ensuring alignment with best practices and client needs.
- Client Support: Build and maintain strong relationships with clients, addressing their concerns and providing mediation and conflict resolution support when needed.
- Operational Oversight: Oversee facility operations, manage budgets, and ensure resources are allocated effectively to support clients in their job search and retention journey.
- Team Leadership: Supervise and develop a team of Employment Specialists, providing guidance and coaching to enhance their performance and achieve program goals.
Requirements and Qualifications:
To succeed in this role, you should have:
- A minimum of 3-5 years' experience in social service work or a related field, including supervision experience.
- Proven leadership abilities and/or experience motivating team members toward goal achievement.
- Exceptional communication, organizational, and time management skills.
- Bilingual (English and Spanish) required.
- Proficiency in online research and software applications, including Microsoft Office Suite and Internet.
- The ability to thrive in a fast-paced environment and address complex conflicts and operational challenges.
Salary and Benefits:
We offer a competitive salary range of $85,000 - $100,000 per annum, depending on experience, plus benefits including health, dental, and vision insurance, 401(k) plan, and paid time off.
Location:
This position is based in Los Angeles, CA, and may require occasional travel among locations. A reliable means of transportation is necessary.
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