Customer Service Representative
2 weeks ago
Job Type: Full-time
Description:
In our dynamic outbound call center, Call Center Representatives will utilize skip tracing methods to update patient contact information and engage with patients to help them utilize their existing insurance coverage. This role is not focused on debt collection. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position requires successfully completing new hire training with the company and meeting monthly targets.
Pay Rate: $50,000+ with compensation opportunity (hourly/bonus)
Position Schedule: This is a full-time position at our outbound call center. After initial training, varied daytime schedules are assigned, and a 39-hour work week is required. All representatives must work one evening per week (typically 12:00 pm - 9:00 pm EST) and one Saturday per month (normally 8:00 am - 3:00 pm EST). Offices are closed on Sundays and federal holidays.
Responsibilities:
- Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
- Perform other related duties as required.
Requirements:
- Prior call center, collections, or skip tracing experience/knowledge (preferred).
- Demonstrate excellent written and verbal communication skills.
- Maintain strong computer skills and be proficient in Microsoft Office or related software/databases.
- Exhibit integrity and discretion in handling confidential medical information.
- Be a team player with a strong work ethic and a positive attitude.
- Possess exceptional time management skills, demonstrate punctuality, and have reliable transportation to and from work.
- Pass a background check and drug screening (positive THC tests will not disqualify employment).
Salary Description: $50,000+ including bonus opportunity
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