Cloud Solutions Expert

4 weeks ago


San Francisco, California, United States Amazon Web Services, Inc. Full time

Job Title: Customer Solutions Manager (CSM)
About the Role: We are seeking a Customer Solutions Manager to help customers accelerate their migration to the AWS cloud and build cloud native, modern solutions. As a key member of our team, you will work with customers to design their cloud journey, execute a frictionless migration experience, and ensure they capture the full potential of the AWS cloud.

Key Responsibilities:
• Demonstrate excellent customer engagement skills through all levels of an organization, including C-Suite.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long-term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

Requirements:
• 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies.
• Ability to travel up to 25% as needed.
• Direct experience implementing cloud services, preferably on AWS and knowledge of AWS Services and Solutions.
• Product lifecycle or product management experience.
• Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.
• Experience working in/with Financial Services organizations.

About Amazon Web Services: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

Why Join Us: At Amazon Web Services, we are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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