Technical Support Specialist

3 days ago


Portland, Oregon, United States Pacific Office Automation Full time
About Pacific Office Automation

We are a family-owned business with over 40 years of experience in the office equipment industry. Our mission is to provide exceptional customer service, innovative solutions, and a supportive work environment that fosters growth and development.

We are seeking a highly motivated individual to fill the position of Entry-Level Customer Care Representative. As a member of our team, you will have the opportunity to develop your skills, build relationships with customers, and contribute to the success of our business.

Responsibilities:

  • Provide exceptional customer service through phone and email support
  • Resolve technical issues and escalate complex problems to senior staff members
  • Collaborate with colleagues to identify opportunities for process improvements and implement changes

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in Microsoft Office
  • Previous customer service or call center experience preferred

Compensation:

  • Competitive salary range: $50,000 - $65,000 per year
  • Benefits package including medical, dental, vision, and life insurance
  • Opportunities for professional growth and development


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