Customer Support Specialist

4 days ago


Portland, Oregon, United States PayRange Full time

At PayRange, we're pushing the boundaries of mobile commerce and reinventing how people pay for traditionally 'dumb' machines.

We're seeking a skilled Customer Support Specialist to join our team in Portland, Oregon. As a key member of our customer services team, you'll ensure that our customers receive top-notch support and have an exceptional experience with our products.

Job Summary

This is a full-time position, 7:00A – 3:30P, Saturday to Wednesday, in-person only. Your main responsibilities will include:

  • Providing advanced technical support and troubleshooting to customers.
  • Guiding customers with hardware installation questions and troubleshooting.
  • Monitoring, tracking, and responding to customer support requests.
  • Coaching and training our customers to get the most out of our product.
  • Escalating issues to Team Lead as needed.
  • Staying up-to-date on the latest features, products, and best practices.

Requirements

To be successful in this role, you'll need:

  • Experience in a customer services/support role.
  • Excellent English written and oral communication skills.
  • Good articulation skills, including technical writing ability.
  • Expertise managing client relationships for technically complex products and platforms.
  • Proven people management and leadership skills.
  • Ability to work independently with little supervision.

About Us

We pride ourselves on our innovative products, vibrant company culture, and dedication to customer satisfaction. Our office is located in Cascade Station, Portland (near Ikea and the Portland Airport). We offer a competitive salary of $45,600 per year, based on a $22-$24 hourly rate, depending on experience.



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