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Technical Service Representative

3 weeks ago

Portland, Oregon, United States Mindlance Full time

At Mindlance, we're seeking a skilled Technical Service Representative to join our team as an ATM Support Specialist. This role involves traveling to various locations within the region to perform maintenance, repairs, and component replacement on ATMs.

Job Summary

We're looking for an individual with strong technical skills, good problem-solving abilities, and excellent communication skills to represent us effectively at customer sites.

In this position, you will be responsible for:

  • Performing minor maintenance, repairs, and component replacement at the module level
  • Maintaining parts inventory and related records
  • Providing status reports throughout service repair
  • Diagnosing problems based on call information and error logs
  • Owning customer issues until resolution
  • Practicing security and safety procedures
  • Completing client-specific training and certifications
  • Reporting calls and activity accurately and promptly
Requirements

To be successful in this role, you'll need to have:

  • A High School Diploma or equivalent
  • Reliable transportation
  • A smartphone for work orders and support documentation
  • BASIC TOOLS, INCLUDING FLATHEAD AND PHILLIPS SCREWDRIVERS
  • The ability to work a flexible schedule, including nights, weekends, and overtime
  • Basic Electrical and Mechanical aptitude, skillset, and knowledge
  • Good problem-solving skills and ability to work under pressure
Preferred Qualifications

An Associate degree or previous experience with client or similar equipment would be beneficial but not required.

Estimated Salary Range: $45,000 - $65,000 per year

Please note that this is an estimate based on industry standards and may vary depending on location and other factors.