Bilingual Customer Service Representative

4 days ago


Yorktown, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Process sales transactions accurately and efficiently, following company policies and procedures.
  • Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products.
  • Stay up-to-date on product knowledge, including features, benefits, and applications.
  • Maintain a clean and organized store environment, adhering to company standards.
  • Assist with inventory management, including receiving, stocking, and rotating products.
  • Participate in visual merchandising, including setting up displays and maintaining store appearance.
  • Collaborate with colleagues to achieve sales and customer service goals.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of experience in customer service, sales, or a related field.
  • Ability to read, write, and communicate in English and Spanish.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 50 pounds and stand for long periods.
Preferred Qualifications
  • 1+ year of experience in a retail or delivery environment.
  • Previous experience selling paint and paint-related products.
  • Valid driver's license and reliable transportation.
What We Offer

At Sherwin-Williams, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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