Customer Support Specialist

2 weeks ago


Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time
Become a Part of Our Organization

About Us

Enterprise Horizon Consulting Group (EHCG) is a leading IT Consulting firm with a proven track record of serving various government sectors, including the Navy, Army, and NASA, for over 15 years. Our areas of expertise encompass Business Systems Services, Data Analytics, Cloud Migration, and more.

Position Available - Customer Support Specialist

We are in search of a committed Customer Support Specialist to provide assistance to our Navy client. Key responsibilities include:

  • Overseeing the support inbox and managing ticket priorities.
  • Delivering training sessions to end-users.
  • Evaluating work orders for accuracy.
  • Converting user inquiries into technical requirements.
  • Investigating and resolving technical challenges.
  • Enhancing system functionalities.
  • Proposing solutions to diverse issues.

Position Overview

This role is remote with a defined schedule. The Specialist will also be part of an on-call rotation.

Qualifications

  • Active Secret Clearance is required.
  • Prior experience in DoD customer support is preferred.
  • Familiarity with Federal financial applications is advantageous.
  • Strong analytical and communication abilities are essential.
  • Proficiency in Microsoft Office applications is necessary.
  • Capability to work autonomously.
  • Must be a U.S. Citizen.

Compensation and Benefits

We provide a competitive salary and a comprehensive benefits package, which includes medical, dental, and retirement plans. Join us and contribute to a dynamic team at EHCG.



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