Customer Support Representative I

2 weeks ago


Yorktown, Virginia, United States 1-2-3 Equipment Solution Full time
Job Overview

The Customer Support Representative plays a vital role in delivering assistance and direction to our clients, field managers, and technicians. This position emphasizes customer satisfaction and prompt responses, requiring a meticulous approach and outstanding service in every interaction. Candidates for this role should prioritize quality and teamwork.

The Representative should demonstrate a proactive and positive attitude, possess strong organizational and multitasking skills, and excel in communication to effectively connect with both internal and external stakeholders.

Key Responsibilities:

  • Answering incoming client inquiries and routing them to the appropriate departments
  • Informing dispatchers about outstanding service tasks for field technician assignments
  • Accurately documenting all client information during calls and ensuring proper recording upon call conclusion
  • Managing multiple calls concurrently when necessary
  • Maintaining professional interactions with all clients
  • Mastering Customer Support software, Microsoft Suite, and related tools
  • Achieving or exceeding Customer Support metrics while providing exceptional and consistent service
  • Adhering to company policies and procedures

Qualifications:

  • High school diploma or equivalent
  • 1-2 years of recent experience in a Customer Support role
  • Strong verbal and written communication skills along with problem-solving capabilities
  • Proficiency in computer operations
  • Excellent interpersonal skills and a collaborative mindset
  • Understanding of customer service principles and standards
  • Proficient data entry and typing skills
  • Strong organizational skills and attention to detail

Benefits Include (but are not limited to):

  • Competitive salary based on experience
  • Comprehensive benefits package covering medical, vision, and dental insurance
  • Paid time off including vacation, sick days, and holidays
  • 401(k) retirement savings plan

1-2-3 Equipment Solution is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Discover more about 1-2-3 Equipment Solution and our career opportunities on our website.



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